A Brooklyn family of five was booted from a JetBlue flight when they cursed out and threatened a passenger who complained that the couple’s 1-year-old was kicking the back of her seat, the airline claims.
Tamir Raanan, Mandy Ifrah and their three kids were removed from the aircraft in Fort Lauderdale on July 2 after little Eden began punting the seat in front of her, their attorney, David Templer, told Local10 news.
Ifrah said she apologized to the passenger, who then changed seats — but a flight attendant then asked the family to get off the plane, according to Local10.
In a cellphone video, the airline employee is seen asking the incredulous parents to get off the plane.
“We can discuss this outside the plane. What I need you to do is come with me outside the plane,” the man says.
The despondent mom also is heard saying about the other passenger: “She just said, ‘Tie your kid’s feet.’”
“I never in my life heard such a thing!” she says about the prospect of being kicked off the plane.
Ifrah told Local10 that the plane had turned back to the gate, where JetBlue security personnel boarded and told them to get off.
Broward County deputies also asked the couple to calm down and to leave, WPTV reported.
JetBlue said it wasn’t the toddler’s legs that got the family the boot, but rather their alleged threats.
“After a verbal altercation that included physical threats and profanities against a nearby customer, the aircraft door was reopened and our airports team politely asked the customers to step off to discuss the situation,” JetBlue said in a statement.
“The customers refused repeated requests and our crewmembers deplaned the entire aircraft. Law enforcement escorted them out of the gate area and we provided a refund,” it said. “We are investigating whether the customers’ behavior warrants restrictions on JetBlue travel and we thank our crewmembers for their professional handling of this unfortunate incident.”
The family issued its own statement complaining about how the airline treated it after the incident.
“Ifrah said JetBlue told the family that they would be booked on a flight the next day, but they would need to find overnight accommodations,” the family said. “However, JetBlue did not remove their luggage from the plane, leaving them without clothes and baby supplies.”
The couple said that when they arrived the next morning for their flight, a JetBlue rep told them they were banned from all future flights while the incident is investigated.
The family also said their luggage was not in New York when they arrived home and that it took a week before it was returned.
Ifrah rebutted JetBlue’s account, telling Local10, “My baby must have been kicking the chair. I mean, she’s — at that time — she needs a bottle. She’s tired. She’s cranky.”
“It was just embarrassing. It was horrible,” she said.
The family’s lawyer couldn’t immediately be reached.
Source: NY Post
Photo Credit: Investor Relations
Photo Credit: Smithsonian Magazine