A Wisconsin woman says a “chunk” of her dog’s face fell off during a grooming at Petco.
Jena Szewczyk, a 30-year-old middle school guidance counselor, told Buzz Feed she dropped off her 1 1/2–year-old cairn terrier Oliver Buttons at Petco in Appleton to get groomed last month.
About two hours later, she got a call from a Petco employee telling her to meet them at the vet because “a chunk of Oliver’s face fell off,” she recalled.
“So, that was a very scary call,” Szewczyk told the web site. “Obviously, I was really confused because he’s like a super healthy dog, why would his face fall off? It was just really weird and confusing.”
Szewczyk raced to the vet and the Petco manager reportedly told her Oliver had a wound on his cheek. But when the vet began to examine him, he also found cuts all over the puppy’s throat.
“His body was just covered in little nicks,” Szewczyk said. “I just completely started crying because seeing him knocked out on the table like that covered in blood was awful.”
Oliver Button, who also goes by OllieB, had to get stitches on two wounds on his throat, one on his cheek and surgical glue on the marks that covered his body, his owner said.
A Petco employee later called Szewczyk to tell her they had no idea how her pup, whom she calls her “fur child,” got hurt.
Petco said they had cameras in the “salon” area of the store, but not where the pets are bathed, Szewczyk said. They were able to see on video when the groomer realized Oliver was bleeding — but had no footage of when he got injured.
“It’s like worse to me,” Szewczyk said. “Because if it’s like, ‘Oh, the clipper got away from me,’ or whatever, OK, I would be mad but I’d understand, but the fact that you just don’t know how this happened is super concerning to me.”
Petco paid for Oliver’s vet bills and also offered two free groomings, which Szewczyk declined.
“Any incident reported to us is investigated immediately, and we take appropriate steps to understand and resolve the situation and take corrective action as appropriate,” Petco spokesperson Lisa Stark said in a statement. “Oliver’s case has been no exception. We’re in close contact with his pet parent and we’re committed to supporting his recovery.”
Szewczyk also filed a report with the Grand Chute Police Department but officers found no evidence that would support animal abuse charges, they said.
Source: NY Post (Tamar Lapin)
Photo Credit: Cape Gazette
Photo Credit: LinkedIn