Manager of IHOP apologizes after black teens were asked to pay in advance

A server at a Maine IHOP restaurant asked a group of black teenagers to pay upfront for their meal, prompting the manager to issue a public apology. Manager Melvin...

A server at a Maine IHOP restaurant asked a group of black teenagers to pay upfront for their meal, prompting the manager to issue a public apology.

Manager Melvin Escobar told the Sun Journal newspaper, “This is the first time it happened, and that will be the last time.”

What happened on Sunday at the Auburn IHOP came to the attention of Escobar after a young man from Monmouth posted about it on Facebook.

Escobar said he believed the server’s actions were not racially motivated but she was worried the kids would duck out on the $100 bill. The restaurant recently had some problems with teenagers walking out without paying, he said.

“We don’t discriminate (against) people for what they are or who they are,” Escobar told the newspaper.

CBS Portland, Maine affiliate WGME-TV notes that, in a post on his restaurant’s Facebook page, Escobar said, “A meeting has taken place with all of our staff members. Everyone has been made aware of these inexcusable actions and reminded how we handle matters correctly in the future.”

The company said in a statement Mlnday

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IHOP Auburn ME

22 hours ago

Dear Fellow Patrons,

We would like to reach out to all of our valued guests and the community on behalf of an incident that took place in our establishment. It was brought to our attention immediately, and we are handling matters in order to correct the issue. We apologize sincerely on behalf of our waitstaffs actions. A meeting has taken place with all of our staff members. Everyone has been made aware of these inexcusable actions and reminded how we handle matters correctly in the future. We have rectified the situation and can guarantee this is not what we condone to go on within our restaurant. Please spare our credibility, as this situation is not a reflection of the service we strive to deliver. Auburn IHOP pride ourselves on providing a happy, enjoyable, and memorable dining experience.

Management

night, “IHOP and our franchisees strive to create a warm and hospitable dining experience for all guests, and this isolated incident is not reflective of that commitment nor tolerated Monday night. “The franchisee of this location is in the process of reaching out directly to the affected guests to apologize for an individual team member’s misguided actions as well as using this as an opportunity to underscore the values we uphold as a brand with his entire team.”

IHOP restaurants are franchised and run by International House of Pancakes LLC, a subsidiary of DineEquity Inc.

Source:

Photo Credit: Infoshop News

Photo Credit: 105.7 News Crossville Rockwood Knoxville TN

Photo Credit: Infoshop News

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