Call it smartphone sticker shock.
Google issued an apology and says it will pay back consumers who were charged about $30 above the regular price for its new Pixel 2 smartphones in a Manhattan pop-up store. The pricing discrepancy, on both the Pixel 2 and Pixel 2 XL models, was first reported by the Verge.
Google issued the following statement: “This was an error, which is now fixed. Sorry for any confusion. We’ll be reaching out shortly to reimburse those impacted.”
The New York store, and a similar brick and mortar pop-up in Los Angeles where the Vergesays buyers were similarly overcharged, aim to help Google promote its latest devices. The Pixel 2s, of course, are premium rivals to the latest iPhones and Samsung Galaxy models, and by and large have received rave reviews on the strength of their excellent cameras.
In the online Google Play Store, Pixel 2 carries a regular starting price of $649, not the $680 that an authorized Verizon reseller named Victra was charging in the pop-up store. That same higher price is also listed on the Victra.com website. Victra’s listed price for the larger-display XL model is $880, compared to the Google Play starting price of $849.
Google didn’t spell out the details of how or when the refunds would be issued.
Source: USA Today (Edward C. Baig)
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