AN AMAZON delivery driver was spotted stamping on a fragile package to make it fit through a customer’s letter box.
The dopey courier was caught red-handed when he was filmed damaging the parcel by the buyer’s home CCTV cameras.
The driver can be seen repeatedly mangling the white package with his hands.
But unbelievably, he then places the item on the floor, before repeatedly stamping on it in a bid to make it fit through the buyer’s letterbox.
The shocked Amazon customer posted the footage to Twitter and shared her shocking delivery experience.
She wrote: “AmazonUK@amazon This is how I received my parcel last night. my parcel was trod on and smashed into pieces.
“I’m guessing amazon Grays Essex DEPOT need to do a full training course for their drivers to learn how to deliver a parcel.”
In reply to the post, the company said: “We’re sorry to hear your product was damaged! This is certainly not what we expect for our customers.
“Please share your order details with us here, so we can get this matter escalate.”
Meanwhile, other customers have revealed on social media how desperate couriers are dumping Christmas parcels in bushes, wheelie bins, electric boxes and on doorsteps as they try to get offload packages.
Some have complained of fragile deliveries dumped over fences, signatures forged to say they’ve been delivered – while some have found their boxes floating in ponds
Citizens Advice says problems with parcels cost consumers at least £85 million last year.
The average cost to the individual who had to pay to fix a parcel problem is £15.50.
This could include making telephone calls, replacing damaged or lost items, or travel to return the item in person or drop off at a depot.
One person said on Twitter: “My wish is that every parcel from pretty little thing ends up thrown in my pond, oh wait…that’s already been granted…9 times this year…I love soaking clothes.”
As Black Friday and Cyber Monday deliveries arrive this week to shoppers, Citizens Advice has found that problems with parcels affect over half (59 percent) of those who shopped online in the past year.
Gillian Guy, Chief Executive of Citizens Advice, said the problem was “incredibly frustrating” for customers:
She said: “More of us now rely on parcel delivery services as we shop online for convenience and to access the best deals. Around 94% of UK adults received an online order in the last year.
“Problems with parcels can be incredibly frustrating, and can be especially disruptive for people who rely on deliveries like people with disabilities.
“The scale of these problems doesn’t come down just to bad practice – it indicates a wider problem with the parcel market as a whole. Right now parcel companies don’t always act in the best interest of consumers.
“That’s why we’re asking the Competition and Markets Authority to review this to make sure it works for people using it.”
An Amazon spokesperson told The Sun Online: “We have very high standards for our delivery service providers and expect every package to be handled with care.
“We’ve notified the right teams internally and will work with the customer directly on matters related to their package delivery.”